Refund, Credit & Replacement Policy
This Refund, Credit & Replacement Policy (“Policy”) governs all purchases of marketing leads, data services, intake services, consulting services, and related offerings (“Services”) provided by FusionByte Media LLC (“FusionByte,” “we,” “us,” or “our”) to buyers, clients, and partners (“Buyer”).
By purchasing or using any Services, Buyer agrees to this Policy in addition to FusionByte’s Terms and Conditions and related policies.
1. General Policy Overview
FusionByte provides customized, performance-based services and digital goods that are delivered electronically. Due to the nature of these Services:
All sales are final unless expressly stated otherwise in writing.
Refunds are not guaranteed.
Credits or replacements may be granted solely at FusionByte’s discretion and only in accordance with this Policy.
2. Definitions
For purposes of this Policy:
“Lead” means a consumer inquiry, submission, or data record delivered to Buyer.
“Valid Lead” means a Lead that meets the written campaign criteria agreed upon by the parties at the time of delivery.
“Invalid Lead” means a Lead that materially fails to meet agreed criteria and is properly documented within the allowable dispute window.
“Credit” means account credit applied toward future purchases, not cash refund.
“Replacement” means delivery of an equivalent Lead at FusionByte’s discretion.
3. Eligible Reasons for Credit or Replacement
FusionByte may consider credits or replacements only for the following:
Duplicate Lead previously delivered to the same Buyer
Incorrect or missing mandatory fields as defined in campaign criteria
Disconnected, invalid, or clearly non-working phone number at time of delivery
Lead submitted outside geographic or jurisdictional criteria
Obvious system or delivery error attributable to FusionByte
4. Ineligible Reasons (No Credits or Refunds)
Credits or refunds will NOT be issued for:
Lack of consumer response or contactability
Call timing issues, missed calls, or internal dialing errors
Buyer script performance or agent behavior
Consumer refusal to proceed, change of mind, or hang-ups
Disqualification based on medical, legal, or case merits
Retention failure or case rejection by counsel
Budget changes, staffing issues, or operational delays
Compliance failures caused by Buyer systems or processes
Lead aging or delayed follow-up
Buyer inability to reach consumer due to internal issues
Subjective quality assessments
Carrier blocking or spam labeling outside FusionByte control
5. Dispute Submission Requirements
All disputes must:
Be submitted in writing via FusionByte’s designated support channel
Include Lead ID, delivery timestamp, and specific reason for dispute
Provide supporting evidence (screenshots, call logs, recordings if applicable)
Be submitted within 48 hours of lead delivery unless otherwise agreed
Late disputes may be rejected automatically.
6. Review and Determination Process
FusionByte will:
Review dispute submissions
Validate against campaign criteria, logs, and delivery records
Determine eligibility at its sole discretion
Respond within a commercially reasonable timeframe
FusionByte’s determination shall be final.
7. Credit Application
Approved credits:
Are applied to future invoices or balances
Are non-transferable
Have no cash value
May expire if unused
Cannot be applied retroactively
8. Replacement Leads
Where applicable, FusionByte may provide replacement leads instead of credits. Replacement timing and volume are not guaranteed.
9. Prepaid and Retainer Accounts
Prepaid balances, retainers, and setup fees:
Are non-refundable unless explicitly stated in writing
May expire if unused
Are subject to this Policy
10. Custom Campaigns and Dedicated Resources
Custom campaigns, exclusive traffic, staffing, integrations, creative development, and setup work are non-refundable.
11. Chargebacks and Payment Disputes
Buyers agree not to initiate chargebacks without first engaging FusionByte’s dispute process. Unauthorized chargebacks may result in immediate suspension of services.
12. Fraud and Abuse
FusionByte reserves the right to deny credits or refunds where abuse, manipulation, or fraud is suspected.
13. Force Majeure
No refunds shall be owed for service interruptions caused by events beyond reasonable control.
14. Policy Modifications
FusionByte may modify this Policy at any time.